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Holiday Illness Compensation

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Holiday Illness Compensation

Have you had a holiday ruined in the last three years due a holiday illness such as food poisoning, an ear infection or any other illness? Then you could be entitled to holiday illness compensation. Either call 0800 098 7925 or fill in the contact form above and one of our claims advisers will give you a call to confidentially discuss your case. You will be under no obligation to start a holiday illness claim.

Have You Suffered With A Holiday Illness?

Unfortunately, we can contract illnesses at even the best hotels. And these illnesses may have short or long term effects on our health. If you contract food poisoning on holiday you could be eligible for compensation. Our claim specialists are on hand to discuss your case and get you the help you need to move forward with your claim. So call us now on 0800 098 7925 to find out if you can claim compensation.

No Win No Fee Holiday Illness Compensation Claims

We have access to a panel of no win no fee solicitors, who can help you receive compensation for the pain endured, and for losses incurred as a result of medical expenses. At Claim on Holiday we are experienced in dealing with cases resulting from infection with most common bacteria. Such as salmonella, cryptosporidium, and e-Coli. We are dedicated to assisting our clients whether you are an individual or claiming as a group.

What Is A Holiday Illness Claim?

A holiday sickness claim is a type of personal injury case brought by a person who has suffered illness while on a package holiday. As most cases occur outside of the UK, legal action is likely to be brought under the Package Travel Regulations 1992. However, before we get caught up with possible compensation which could be covered, we must look at what will constitute a holiday illness. The most common cases we deal with are illnesses caused by food poisoning or an ear infection.

Ear Infection

Ear infections occur more commonly in children. However, one of the main causes of ear infections in adults is due to poorly maintained swimming pools. The warning signs of a poorly maintained swimming pool include blocked drainage systems, no distinct swimming pool (chlorine) smell and general signs of disrepair (missing tiles etc).

Otitis Media

Otitis Media is the most common ear infection. It is an infection of the middle ear characterised by redness, swelling and a build-up of fluid behind the eardrum. Symptoms of a middle ear infection include, a high temperature, vomiting, slight hearing loss and earache.

Most infections last just a couple of days, but this can become a long-term problem if you find yourself succumbing to the infection several times. Results of this can include permanent damage to the eardrum, and hearing loss occurring longer term. This can also lead to what is known as glue ear.

Otitis Media With Effusion

More commonly referred to as Glue Ear, Otitis media with effusion is a build-up of fluid in the middle ear. It is a more serious version of a common ear infection, and can result in reduced hearing ability for a period of up to 3 months. If symptoms last longer than 3 months, minor surgery may be required to remove the fluid.

Usually ear infections do not require medical treatment to recover from. However, if you do suffer with an ear infection when on holiday it may be useful to seek help, as this may provide evidence for your claim.

Food Poisoning

Food poisoning is an illness caused by eating contaminated food or drinking contaminated fluids. It is not usually a serious illness, and can generally be recovered from in a few days without any hospital treatment being necessary. In the majority of cases the food has been contaminated by a form of bacteria or virus, such as Salmonella or Norovirus.

How Does Food Become Contaminated?

Your food can become contaminated any point from production up until the point it reaches your plate. It can be contaminated when it is being stored, prepared or even cooked. Your food can become contaminated because it was:

Some foods are more susceptible to becoming contaminated if they are not stored or cooked correctly, and extra care should be taken when eating these foods when on holiday. Foods which fall into this category include:


Symptoms usually become apparent with a few days. However, they can start within a few hours or up to several weeks later. The main symptoms to look out for include:

If you have suffered with any of these symptoms while on holiday, call us on 0800 098 7925 to find out if you are entitled to compensation. When discussing your case, it will be useful for you to have a list of the symptoms you experienced during your illness. These symptoms will not only go in any witness statement you make, but may also be presented to medical experts.


If you contract food poisoning it is likely you will be able to recover at home and you won’t require any prescribed treatment. You will need plenty of rest to aid recovery, and to drink as much fluids as possible in order to prevent you becoming dehydrated. When you feel able, you should try small amounts of bland foods (toast, crackers or bananas).

Because you should be able to recover at home, a visit to the GP might not be necessary. However, in the context of a holiday illness compensation claim seeking medical help could be beneficial. Your medical records from your home GP or abroad, and receipts for any medication purchased could be used as evidence to support your case.

It is also important to bear in mind that under certain circumstances you should contact your GP. You should contact your GP immediately if:

What Are The Most Common Forms Of Food Poisoning?


Norovirus is one of the most common stomach bugs in the UK. The bug usually passes within 48 hours but makes you feel very unpleasant during that time. Norovirus is characterised by vomiting and diarrhoea, but can include headaches and lethargy.

Norovirus spreads quickly because of poor hygiene. Contaminated food and food preparation surfaces provide the virus with the perfect environment to spread. The virus can also be spread through water contaminated with sewage.

Cruise ships have been in the news recently regarding outbreaks of Norovirus. The style of on board dining and the close proximity of the passengers means the virus spreads easily throughout the ship. If you have experienced illness on board a cruise ship, it may have been Norovirus.


Botulism is a dangerous, but rare, condition caused by exposure to contaminated canned or bottled foods. Symptoms usually develop in a few hours, but can take up to a couple of days to develop. The most common symptoms are vomiting, cramps, constipation and diarrhoea.

If Botulism isn’t treated it can cause paralysis which spreads from the head throughout the body. This starts with double vision, slurred speech, and difficulty swallowing, leading to breathing difficulties and finally paralysis. Botulism can be fatal in a small amount of cases.


Campylobacter is the most common cause of food poisoning in the UK. It is responsible for over 250,000 cases of food poisoning each year. It can be found in unpasteurised milk and in contaminated water, but it is usually found on raw or under-cooked poultry.

Many cases of food poisoning contracted on an all-inclusive holiday will be Campylobacter. This is because it thrives in situations where meat is under-cooked, or when cooked meat is left warm for a long time. Typical conditions found at an all you can eat buffet.

E. Coli

Escherichia Coli O157 is more commonly known as E. Coli. It is a bacterial infection which attacks the stomach and the kidneys. E. Coli causes stomach pain, bloody diarrhoea, fever and in some cases kidney failure. Symptoms generally become apparent around 3 to 4 days after contamination, and last for up to 2 weeks.

E. Coli is not one of the more common causes of food poisoning, but it can be caught in the following circumstances:

If you have been infected by E. Coli, you should stay at home for two days after symptoms have cleared to prevent the bacteria spreading to others, and remember to drink plenty of fluids.


The symptoms of Salmonella are similar to E.Coli. Stomach pain, diarrhoea, fever and possible nausea are common. The onset of Salmonella is much quicker. Symptoms can become apparent as soon as 12 hours after becoming infected. It normally takes under a week to recover, and hospital treatment is not usually necessary.

Remember to drink as much fluids as possible, as dehydration caused by Salmonella can be life threatening. Salmonella is responsible for more hospital admissions than any other form of food poisoning. Around 2500 each year.

Salmonella is primarily caught through eating contaminated food. The bacteria is present in the gut of farm animals, and as result can be found in meat and dairy products. It is also possible for fruit and vegetables to become contaminated. This is due to them being in contact with manure in soil or sewage in water.


Typhoid is a highly contagious bacterial infection, spread by people not washing their hands after going to the toilet. It is commonly caught on holiday in areas with poor sanitation, as human waste can contaminate the water supply. Holiday makers can then catch typhoid when they drink or wash in the contaminated water.

The most common symptoms of typhoid are a very high temperature (103-104F), headaches, stomach pain and constipation or diarrhoea. If you are suffering from these symptoms it is vital you seek medical help as soon as possible. Typhoid requires urgent treatment with antibiotics to prevent potentially fatal complications.

There is a vaccination for Typhoid which is available in the UK. This is recommended if you are travelling to areas such as South East Asia and the India Subcontinent.


Listeria is another form of food poisoning caught by eating contaminated food. The Listeria bacteria can only be killed through cooking or pasteurisation. Unlike most other bacteria, it can survive and even grow when refrigerated. Because the bacteria can survive in cold temperatures, it is often found in cheese, butter and pre-packed food such as sandwiches.

Symptoms of Listeria normally last around 3 days and include nausea, fever and diarrhoea. However, in rare instances the infection can spread and become more severe with complications such as meningitis. Signs the infection is becoming more serious include severe headaches, tremors and a stiff neck.

What Is Our Claims Process?

The process begins with establishing as to whether you have a valid claim. To do this simply call our expert claims advisers on 0800 098 7925. We will be able to talk through your case, establish the facts and find out whether you have a good chance of success.

If we think you have a good chance of success with your holiday illness compensation claim, the next stage will be to pass the case on to one of our panel of solicitors. This may require us to ask further questions to establish more of the details surrounding your case. We do this so we can pass the case to the solicitor who has a good record in dealing with claims which are similar to yours in the past.

Unless there are special circumstances, we take all holiday illness claims on a no win no fee basis. So, if your claim is unsuccessful you will not have to pay a penny. You have got nothing to lose by making a claim.

How Much Compensation Can You Expect To Receive?

Although we cannot give an accurate amount at the start of your claim, we can provide a rough estimate from cases we have covered previously. This is shown below:

The large majority of cases will fall into the £700 to £3000 bracket. However, the amount of compensation you can expect to receive is dependent on a number of factors. These include:

Call us now on 0800 098 7925 or contact us here to find out for free if you are eligible to make a no win no fee compensation claim.

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